Lawyer yesterday - lawyer today

Times are changing. In recent decades, people's attitudes toward law firms and lawyers have changed. In the past, patent attorneys were often perceived as aloof institutions who provided clients with legal expertise but had little human empathy to show.

Today, however, clients expect more than just factual legal advice. They expect their attorneys to listen to them, understand their concerns and work for their interests. In addition, they want individual advice and close cooperation with their patent attorney.

Often you have to pick up the phone to ensure customer loyalty

The law firm in transition

This change in client attitudes has also led to an increase in service expectations. Clients now expect not only a quick and effective solution to their legal problems, but also a high quality of service and flexible customer-oriented support. This also includes clear and understandable communication, transparent pricing and a high degree of flexibility and accessibility.

Constant accessibility as an expectation

To meet these increased expectations, many patent and law firms have expanded and improved their service offerings in recent years. For example, they offer online appointment scheduling, flexible availability by phone or e-mail, and comprehensive support and advice from fixed contact persons.

The adjustment

Law firms must respond to this and align their offerings accordingly in order to remain successful in the long term.

Solution Consideration

Patent and trademark law firms manage the balancing act between the old world in their role as guardians of official requirements and the new world in their role as service providers who not only implement official requirements but also provide their clients with a transparent view of their own portfolio with all the desired effects that transparency entails.

How does the law firm manage to convey knowledge today?

Despite the ever-increasing expectations of the clientele in terms of response times to inquiries and, of course, the "packaging" of responses, the patent law firm must, of course, also be able to perform its actual activity, namely to be "the attorney for the client's portfolio" correctly and without error. This includes

  • the complete observance of deadlines,
  • the timely and error-free correspondence with the offices,
  • the timely reports to the client,
  • the profound technical and legal consulting services,
  • the preparation of patent applications,
  • the strategic considerations for some clients,
  • the lively exchange with inventors directly or inventors of the clients,
  • informing the clients,
  • the monitoring of third-party protection rights,
  • compliance with manifold formalities,
  • the legal advice that should not be neglected,
  • coordinating and recommending foreign representatives,
  • the consideration of the current jurisdiction also and above all in terms of data management and since some time also still...
  • ...Maintain client's software with direct input of patent attorney services into client's software via client cloud.
With all the ever-increasing tasks of a patent attorney, there is not so much time left to collect one's thoughts and take a deep breath.

What is left for the lawyer to reduce his workload?

Patent law firms should turn the tables. They should rely on a profound cloud solution and provide their clients, who do not yet have a professional software solution, with access to their own patent attorney software solution. This results in a beneficial solution for both sides: the client no longer asks questions that have already been answered, as he receives already transparently prepared data through direct access to his portfolio via the patent law firm cloud, and the patent law firm does not have to log into the umpteenth external client portal to duplicate already redundant data again, this time for the external client cloud.

Solution implementation

Lawyers and patent attorneys strive to provide the best possible service to their clients and to provide them with all relevant information to help them solve their legal problems.

Good service, great effort?

It is important that lawyers make a truly reasonable effort to provide a good service to their clients. However, this does not just mean that they should provide information on a central platform, but that they should strive to ensure transparent and effective communication with their clients. How? By providing them with the "top view" that the client can understand. This can be completely different depending on the viewer.

Who can tell us how data should be presented for a client? Views are individual!

Why the focus on the service, is not enough the quality of results?

Lawyers often consider that their work is not just about providing information, but primarily about clarifying complex legal and technical issues and offering practical solutions to their clients. However, effective service requires not only individualized advice but also close collaboration with the client to understand their needs and interests, and an easy-to-use platform that presents client-relevant content in an individualized way can be invaluable to the client.

Minimum effort, maximum return?

Overall, attorneys' focus should not only be on minimal effort and maximum return, but rather on providing high-quality, client-focused service in order to effectively serve their clients and build long-term client relationships.

Added value

A platform for clients

Continux is an innovative platform that enables law firms to offer their clients an individual and high-quality service. Through the platform, clients can view their portfolio in edited form and receive relevant information as well as consulting services in an elegant and secure way.

Help enable transparency

Continux's service offers attorneys the ability to provide comprehensive service and transparency to their clients. Clients can access their data at any time and thus have a continuous service that takes their needs and interests into account.

Take your clients by the hand and lead them to a transparent platform that puts together complicated contexts in a way that is easy to absorb

The contemporary framework of service-oriented lawyer work

The platform enables lawyers to offer their consulting services in a professional and effective framework and thus stabilize their client loyalty. By using Continux, law firms can increase their reputation as a service-oriented law firm and stand out from other law firms.

Long-term client loyalty

Overall, Continux offers an innovative and effective service that enables law firms to serve their clients in the best possible way and build long-term client relationships.

Non-binding and free of charge

Arrange a demo appointment now!